This page allows you to display a list of processed orders (including any that were cancelled/shipped). Please select the type of orders that you want to view as well as a range of order dates to include.

Once you have all the selection fields completed, click the VIEW ORDERS button to display the order selection list.

TYPE OF ORDER
This field tells the store which type of processed orders you wish to view (processed, cancelled, and/or shipped). Please see the discussion below regarding the various order status codes.

ORDER DATE FROM
When viewing processed orders, the store uses this field to select which orders to display. Only orders taken on or after this date will be displayed.

ORDER DATE TO
When viewing processed orders, the store uses this field to select which orders to display. Only orders taken on or before this date will be displayed.

ORDER STATUS
Each order has a "status" associated with it. As an order moves through your store, its "status code" indicates what "state" the order is currently in. Orders start out as "pending", proceed to "new", then become "processed", and finally "shipped". The order's current status is shown at top of the View Order page.

Below are the various status codes that may appear for a given order.

Pending - the customer is almost done with their checkout from your store. The store is currently waiting for the customer to enter their credit card data and finalize (submit) their order. When they do, the status will change from "Pending" to "New".

If a customer decides NOT to finish their order, the order status will remain as "pending" and you will need to ultimately cancel or delete the order. NOTE: it's recommended that you wait at least 24 hours before you cancel or delete a "pending" order. This will allow the customer sufficient time to complete their order.

IMPORTANT: when using real-time credit card processing, it's possible for an order to remain in PENDING status even though the customer completed their credit card information. This will happen when the customer FAILS to click the final button/link on the real-time credit card processor's web site. At this point, the customer's credit card was charged but since they FAILED to click the final button/link, they were never returned back to your store. When this happens, the store does not receive final notice from the credit card processing company's web site that the order was completed OK. Therefore, the store still thinks the order is still PENDING.

New - the customer has completed their checkout from your store. All the required information to process the order has been collected from the customer. This order is ready for processing by the store manager.

Processed - this status indicates that the store manager has "processed" (completed) the "new" order. Normally, this status is assigned by the store manager after they have verified the order, and processed the credit card transaction or collected payment from the customer.

Cancelled - when a "new" or "pending" order is invalid or incomplete, this status can be assigned to indicate this order was "cancelled" (never completed). This status is used to keep valid (complete) orders separate from the cancelled or bad orders.

Shipped - this optional status can be used to determine which "processed" orders have been delivered or shipped to the customer, and it's normally assigned after an order has been processed by the store manager.

CLICK HERE FOR IMPORTANT TIPS REGARDING THE STORE'S CHECKOUT PROCEDURE, ORDER STATUS, and CONFIRMATION EMAILS

ONLY THIS ZIP CODE
This field is optional and allows you to further limit the selection of orders by their ship-to zip code (all 5 digits).

Example: if you enter 85027, the store will only show orders whose ship-to zip code is "85027". This field can be used in conjunction with the other fields on the page which offers you significant control over which orders are displayed.

If you leave this field blank, the store will ignore this field.

ONLY THIS STATE CODE
This field is optional and allows you to further limit the selection of orders by their ship-to state code (USPS 2 character state codes only). This field is NOT case-sensitive.

Example: if you enter "AZ", the store will only show orders whose ship-to state is "Arizona". This field can be used in conjunction with the other fields on the page which offers you significant control over which orders are displayed.

If you leave this field blank, the store will ignore this field.

ONLY THIS COUNTRY NAME
This field is optional and allows you to further limit the selection of orders by their ship-to country (full country name spelling). This field is NOT case-sensitive.

Example: if you enter "United States", the store will only show orders whose ship-to country is "United States". This field can be used in conjunction with the other fields on the page which offers you significant control over which orders are displayed.

If you leave this field blank, the store will ignore this field.

ONLY THIS CUSTOMER LAST NAME
This field is optional and allows you to further limit the selection of orders by a customer's last name. This field is NOT case-sensitive and customers who last name CONTAINS the string of letters you enter here will be displayed.

Example: if you enter "man", the store will only show orders whose customer last name contains the phrase "man" (Like Mantle, McMann, Manning). This field can be used in conjunction with the other fields on the page which offers you significant control over which orders are displayed.

If you leave this field blank, the store will ignore this field.

ONLY THIS CUSTOMER NUMBER
This field is optional and allows you to further limit the selection of orders by the order's assigned customer number.

Customer numbers are automatically assigned and tracked by the store. To search for a customer number (by a customer's last name), click on the "Search" link shown to the right of this field.

Example: if you enter "985215897-2065770205", the store will only show orders whose customer number is "985215897-2065770205". This field can be used in conjunction with the other fields on the page which offers you significant control over which orders are displayed.

If you leave this field blank, the store will ignore this field.

ONLY THIS ORDER NUMER
This field is optional and allows you to further limit the selection of orders by a specific order number or part of an order number. Only customer orders that CONTAIN this series of numbers will be displayed.

Example: if you enter "1031", the store will only show customer orders whose order numbers contains the numerical sequence "1031" (Like 1031838363, 1029910311...). This field can be used in conjunction with the other fields on the page which offers you significant control over which orders are displayed.

If you leave this field blank, the store will ignore this field.

CLICK HERE FOR TIPS REGARDING INVENTORY TRACKING